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Refund and Disputes

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Effective Date: January 1, 2025
Company Name: Leaf-Byte LLC
Website: www.leaf-byte.com

 

1. Overview

At Leaf-Byte, we aim to ensure transparency and satisfaction in all services provided, including consulting, digital account setup, audience growth strategies, and international payouts. Due to the nature of our business, which often includes time-based services and third-party transaction handling, our refund and dispute policy is designed to protect both clients and service recipients.

 

2. Refund Policy

a. Non-Refundable Services

Most services provided by Leaf-Byte are non-refundable once initiated or delivered, including but not limited to:

  • Consulting sessions

  • Account setup and configuration

  • Audience growth strategy sessions

  • Transaction processing and payouts

Refunds will not be issued for services rendered in full or when substantial work has commenced.

b. Refund Eligibility

Refunds may be considered only under the following conditions:

  • The service was not delivered within the agreed time frame and no reasonable explanation was provided.

  • The client was charged more than agreed upon, and the overcharge was not related to third-party fees (e.g., PayPal or Payoneer).

  • A clear service failure occurred that was caused solely by Leaf-Byte and not by the client, platform limitations, or third-party systems.

Refund requests must be submitted within 7 calendar days of the issue arising.

 

3. Dispute Resolution Process

a. Step 1: Contact Us

If you are dissatisfied or believe there is an issue, please contact our support team first:
📧 support@leaf-byte.com

Provide the following:

  • Full name

  • Email used to purchase the service

  • Date of transaction

  • Service in question

  • Detailed description of the issue

b. Step 2: Internal Review

Our team will review your dispute within 5–7 business days. We may request additional documents or clarification. Once our investigation is complete, you will receive a written response via email.

c. Step 3: Resolution

Depending on the findings, possible resolutions include:

  • Full or partial refund (if eligible)

  • Re-performance of the service

  • Explanation of why the refund or adjustment is not applicable

 

4. Payment Disputes via Third Parties

If you initiate a chargeback or payment dispute with PayPal, Payoneer, or your bank before contacting us, your Leaf-Byte account may be suspended pending resolution. We encourage customers to contact us first to avoid unnecessary delays or disruptions.

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5. Service Interruptions or Third-Party Failures

Leaf-Byte is not liable for disruptions or service failures caused by:

  • PayPal or Payoneer transaction issues

  • Delays in international payment processing

  • Government restrictions or sanctions

  • Inaccurate information provided by the customer

We will, however, make every reasonable effort to assist in resolving such issues.

 

6. Fraud & Abuse

We reserve the right to deny a refund and suspend services if we suspect:

  • Intentional misuse of the platform

  • Fraudulent claims

  • Violation of our Terms of Service or AML/KYC policy

 

7. Changes to This Policy

Leaf-Byte may revise this refund and dispute policy at any time. Continued use of our services constitutes acceptance of the revised terms.

 

8. Contact Us

If you have questions or need support, contact us:
📧 support@leaf-byte.com
🌐 www.leaf-byte.com

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